Refund Policy

1The Business plan

Each payment is for a set time. Your plan renews by itself only if you turn on auto-renew by card, and you can turn it off any time on your Billing screen.

• Your first payment: if you change your mind, ask within 7 days of paying and we will refund it in full, whether it was for a month or a year. Your Business plan ends when we make the refund.
• Later payments, which add time to a plan you have already paid for, are not refunded. Your plan keeps working until the end of the time you paid for.
• A renewal charged by auto-renew counts as a later payment, unless you had already turned auto-renew off, in which case we refund it in full.
• We always refund in full a payment made twice by mistake, or a charge for something you didn’t get because of a fault on our side.

Personal pages and the free trial cost nothing, so there is nothing to refund.

2How to ask

Email [email protected] from the address on your account, with your page address (curios.my/yourname) and the date you paid. We reply within 3 working days, and send an approved refund to your bank account within 14 days.

3Orders from a shop

When you order from a shop on Curios, you pay the shop’s owner directly. Curios never receives that money, so we can’t refund it.

Each shop sets its own refund rules. Ask the owner through the WhatsApp link on your order page. If an owner cancels an order you have paid for, your order page shows “Cancelled · refund due” until they mark it “Refunded”.

If you think a shop is cheating its customers, tell us at [email protected] and we will look into it.